Business Details
New & Used Subaru Vehicles in Lyme, CT
Reynolds Subaru has been a family-run business since 1859, serving Connecticut for six generations. Our dealership combines deep industry experience with a commitment to personalized service, treating every customer like family. Our team of factory-trained technicians and certified sales consultants brings decades of combined expertise in automotive sales, service, and parts. We maintain authoritativeness through our long-standing community involvement and partnerships with organizations like the Connecticut Tourism Coalition and Subaru Love Promise.Our trustworthiness is demonstrated through transparent practices, a 4.9-star rating on Google, and a focus on customer satisfaction with services like complimentary service loaners and home delivery options.
Services
New Vehicles
Pre-Owned Vehicles
Finance Center
Service Center
Parts & Accessories
Highlights and features
- We are a sixth-generation family-run business with 165 years of automotive experience
- 4.9-star rating on Google from satisfied customers
- Offer pickup and delivery service for vehicle maintenance
- Actively support local community initiatives through the Subaru Love Promise
- Factory-trained technicians with over 100 years of combined experience
What people say
Exceptional customer service
Knowledgeable sales team
Convenient home delivery
Community involvement
Transparent pricing
Services
New Vehicles
Our new inventory features the latest Subaru models including Crosstrek, Forester, and Outback with advanced safety technology and all-wheel drive. We offer competitive pricing, flexible financing options, and personalized assistance from certified sales consultants. Our online purchase system allows customers to complete transactions remotely with home delivery available.
Service Center
Factory-trained technicians provide maintenance and repairs using genuine OEM parts. Services include oil changes, brake inspections, and complex diagnostics. Our state-of-the-art facility handles all Subaru models and offers 30+ complimentary loaner vehicles during service appointments.
Pre-Owned Vehicles
Certified pre-owned Subaru inventory with rigorous inspection standards. Vehicles include extended warranty coverage and Carfax reports. Our sales team helps customers find budget-friendly options with transparent pricing and financing assistance.
Parts & Accessories
Genuine Subaru parts available for purchase online or in-store. Our parts department stocks accessories like roof racks, floor mats, and performance upgrades. Certified technicians install components to ensure proper fit and function.
Finance Center
We connect customers with multiple lenders to secure competitive financing rates. Services include credit pre-approvals, lease-to-own options, and military incentives. Our finance team simplifies paperwork and explains all payment plans clearly.
People
Hayden Reynolds
General Manager and Owner/Principal
Sixth-generation leader overseeing dealership operations with 30+ years of automotive experience. Maintains family tradition of personalized customer service while implementing modern sales technologies.
Kathryn Wayland
CEO and Controller
Manages financial operations and human resources with a Cornell University degree in landscape horticulture. Transitioned to full-time dealership role in 1998, balancing business growth with community commitments.
Nora A. Walters
General Sales Manager
Leads sales team with expertise in Subaru product lines and customer relationship management. Coordinates vehicle inventory and sales promotions to meet market demands.
Mike Nicolo
Subaru Service Manager
Oversees service department operations with focus on quality control and technician training. Ensures efficient maintenance scheduling and parts availability for customer convenience.
Bill Ziarko
Parts Manager
Manages parts inventory and accessory sales with emphasis on genuine Subaru component availability. Coordinates online ordering systems and in-store customer consultations.
Questions
What Subaru models are currently available?
We have new inventory including Crosstrek Hybrid, Forester, Outback, and Legacy models. Check our website for real-time availability and schedule a test drive.
Do you offer financing options?
Yes, our finance center partners with multiple lenders to provide competitive rates, including Subaru Military Incentives and VIP Educator Programs.
What are your service center hours?
Our service center operates Monday-Thursday 8:30AM-7:00PM, Friday 8:30AM-5:00PM, and Saturday 8:30AM-5:00PM. Closed Sundays.
How does your online purchase process work?
Start with a trade-in appraisal or finance application online. Customize payment plans and complete purchases remotely with optional home delivery of your vehicle.
Do you support local community initiatives?
Yes, we actively participate in the Subaru Love Promise program and support organizations like Save the Sound through donations and volunteer efforts.
What service options are available for busy customers?
We offer EXPRESS Service, Service Now Pay Later options, complimentary loaner vehicles, and pickup/drop-off assistance for vehicle maintenance appointments.
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